Pega & Vodafone: Procurement’s Digital Transformation
With 6,000 global employees across North America, Europe, Latin America, and Asia-Pacific, Pega has joined forces with Vodafone, a leading British technology communications company. We recently spoke to Joaquin Reixa, Pega’s Vice President & Managing Director, EMEA, to see what this partnership will hold. ‘This is a joint digital transformation journey’, he told us. ‘To accelerate Vodafone’s digitalisation, Pega is focused on leveraging our unique and complementary technology skill sets’.
What Does Pega Do?
Pega delivers innovative software that crushes business complexity. From maximising customer lifetime value to streamlining service to boosting efficiency, it helps the world’s leading organisations solve problems fast and transformation for tomorrow. Since its founding, the company has brought business and IT together with low-code, cloud-native technology, while its scalable architecture helps brands stay ahead of rapid change. Overall, the company’s solutions help save people time, so their clients’ employees and customers can get back to what matters most.
Here are some of the highly compelling findings that Forrester Consulting derived based on interviews with 20 Pega clients:
- One-to-one customer engagement. 489% ROI, < 6 months payback
- Intelligent automation. 186–598% ROI, < 3–12 months payback
- Unrivalled customer service. 298% ROI, < 6 months payback
Pega’s simple yet sophisticated architecture enables clients to rapidly build, deploy, and automate their proprietary workflows. The company sets business processes apart from slow legacy systems, which allows companies like Vodafone to streamline their procurement operations rapidly and without major surgery in their system landscape. In short, Pega’s solutions are perfect for complex supply chains.
As Joaquin Reixa put it: ‘Pega allows you to do your work without logging into six different systems. Now, events occur in 10 minutes instead of 10 days. And Vodafone has chosen to move fast and adapt itself to this new reality’.
Both Vodafone and Pega bring unique strengths to this new partnership. Overall, Pega will provide the digital foundation—its intelligent automation platform—and Vodafone will add specialised procurement knowledge. According to Reixa, this will allow Vodafone to offer a better experience to its customers and allow its procurement division, Vodafone Procurement Company (VPC), to automate key operational processes, from supplier onboarding and risk management to the full array of purchasing journeys.
Furthermore, Vodafone will benefit from Pega’s unique ability to build common global processes while maintaining regional complexity. Fundamentally, Pega is built to manage the scale and multi-dimensional complexity present in their client’s businesses. Said Reixa: ‘You want to have a global common process, but couple it with the flavour of the local country and culture’.
What Does the Future Hold?
As clients and suppliers alike try to determine the answer, Pega and Vodafone will be one step ahead. Both know that businesses are struggling to manage newly remote workforces and operations worldwide. Therefore, the duo intends to lead the way forward—developing industry-leading procurement models, equipped with the global expertise to pull it off.
Over the next 12 to 18 months, Vodafone and Pega will build a supply chain model that showcases automated risk evaluation, supplier onboarding, and supply chain management. This platform will not only transform Vodafone’s digital processes, but represent an industry-leading achievement.
Overall, Vodafone and Pega’s partnership will drive agility, optimise supply chains, offer customers a personalised experience, and accelerate Vodafone’s operations. Reixa summed it up: ‘In these moments of chaos, companies must speed up their digital transformation. If you’re not prepared, you stand the risk of irrelevance. This is the time to pursue change’.
HMD Global launches “rugged” Nokia smartphones
Finnish mobile phone manufacturer HMD Global, often referred to as the home of Nokia, has launched three new smartphones for the brand, the Nokia XR20, the Nokia C30, and the Nokia 6310. The company is also expanding its portfolio of audio accessories.
Explaining the reason behind the launch of the devices, Florian Seiche, CEO, HMD Global, said: "We are tapping into consumer pain points around durability and longevity. We did a global trend report8 and found that 73% of consumers want to keep their phone for longer and would if their devices were maintained over time.
“At HMD, we are empowering people to avoid early device replacement and encouraging more sustainable consumption through our longevity promises. We are delighted to announce the Nokia XR20 – a life-proof phone2 with our trademark sleek, Nordic design that we built for both consumers and enterprises,” Seiche said.
The Nokia XR20: The “life-proof” phone
According to HMD Global, the Nokia XR20 is built for longevity and toughness. The company claims it can withstand extreme temperatures, falls from 1.8m above ground, and can survive being in water for up to an hour. Features include the Corning Gorilla Glass Victus screen, said to be the toughest glass ever manufactured.
To prove its durability, Brazillian footballer Roberto Carlos and female world champion freestyler Lisa Zimouche put the XR20 through several tests including placing it in icy water, kicking it, and spinning it screen side down across a concrete football pitch. Carlos also kicked the phone in a move that recreated his infamous “banana shot” last seen in the Brazil vs France match in 1997.
Roberto Carlos, Brazil World Cup winner and Real Madrid legend, said: “I’ve been asked to recreate my ’97 free kick many times over the last twenty years, but never like this before, so I had to accept the challenge. Surely a mobile phone couldn’t survive the wrath of a football. I didn’t think the Nokia XR20 could have withstood the power of my kick. I may not be professional anymore, but I know I still pack a punch, so it was an impressive result.”
HMD says that the XR20 also comes with a 48MP+13MP dual camera with ZEISS Optics, OZO spatial audio, and innovative imaging solutions. “The all-new SpeedWarp mode lets you capture a whole lot of adventure in a compact, exciting montage. Pushing the boundaries of the mid-range, it also comes with 5G speeds, 15W wireless charging, and superior durability,” the company added.
The mobile manufacturer’s two other releases, the Nokia 6310 and C30 also have new characteristics, with the C30 offering both the largest battery and biggest screen ever fitted to a Nokia device. The battery is said to last up to three days on a single charge.
The third phone, Nokia’s 6310, aims to bring advanced accessibility, optimised ergonomics, and also has a long battery life. It features a larger display and buttons, as well as zoomed-in menus.
Nokia’s audio accessories
In addition to the release of smartphones, HMD has also announced an expansion of its audio accessory range. This includes four, new distinct audio lines: Go, Micro, Comfort, and Clarity.
- Go: ultra-high value products offering the highest quality at the lowest possible prices
- Micro: meeting the demand for compact form factor
- Comfort: a result of consumers seeking optimal comfort in wearables
- Clarity: top-of-the-range quality earbuds integrating the latest tech
One of the products in the new audio range, Nokia’s Clarity Earbuds Pro, aims to give customers high-performance sound, battery life, and build quality. The powerful combination of dual-mic environment noise cancellation (ENC), Qualcomm cVc, Echo Cancelling, and Noise Suppression Technology captures and eliminates background noise for superb call and music clarity, HMD said.
Alex Lambeek, Global Head of Accessories, HMD Global, said: “Much like our smartphones, the excellence in Nokia accessories is a result of industry-leading testing for quality. The invaluable insight from our Nokia smartphone community combined with regional insights across the globe has allowed us to grow our ecosystem of companion products to an impressive portfolio.
“It’s supported by a network of strong partnerships like Binatone that allow us to provide the best for our growing fanbase. Inspired by nature and packaged in paper and soy-based ink to protect it, each new line delivers premium lifestyle experiences at accessible price points,” he added.