Samsung is #1 in Customer Satisfaction for 5G Mobile

Samsung and Batteries Plus celebrate their commitment to exceptional customer care and mobile device quality

Samsung Electronics America has been named as the #1 company for customer satisfaction and #1 overall service quality among 5G mobile devices, in the 2024 American Customer Satisfaction Index Survey. Samsung also scored highest for product quality and screen performance.

This Index is based on customer ratings for their own mobile devices and celebrates industry leaders for their products and service. 

Samsung and Batteries Plus expand same-day repair services amid fierce smartphone market competition

Samsung is a Korean technology-giant known for the production of smartphones, tablets, TV’s and other electronic devices. Samsung has pushed for 5G delivery, and has services such as radios, chipsets and core network technologies. 

Samsung also offers a wide range of wearable technology options that can connect to a user’s mobile device. This includes the Galaxy Wearable application which can manage and monitor the wearable device features and applications installed through Galaxy Apps.

Samsung has spent the past few years competing with Apple and Xiaomi, trading places with its rival American and Chinese firms for the title of the planet’s best smartphone brand. 

This new survey comes just after Apple reached the top of the smartphone market, according to data supplied by the International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker. Apple beat Samsung to the top spot, which Samsung had held from 2010. 

"The overall shift in ranking at the top of the market further highlights the intensity of competition within the smartphone market," said Ryan Reith, Group Vice President with IDC's Worldwide Mobility and Consumer Device Trackers.

Samsung has strengthened its partnership with Batteries Plus to provide an even more convenient in-warranty walk-in service, for Galaxy smartphone repairs, which in many cases can be completed on the same day. 

Samsung will scale the number of Samsung Authorised Care locations to cover 84% of the US population with same-day in-warranty mobile repair. In addition, Samsung will prioritise locations that do not have existing Samsung Care options and support more people to access quality care.

These were both factors in the ACSI results. 

According to Samsung’s own research:

  • 76% of people said that easy access to customer service and speedy solutions were top factors which impacted their decision to buy a new product.
  • 73% said that for customer satisfaction, having easily accessible live support with representatives was vital.

Celebrating exceptional customer care and mobile device quality

According to Mark Williams, Vice President of Customer Care at Samsung Electronics America, people remember when you take care of them, which is why the company is investing so deeply in its customer care experience. 

“We’re proud that the ACSI results show how our customers recognise not only Samsung’s commitment to going above and beyond for them, but also the high quality of our mobile devices,” said Mark. 

For Batteries Plus, it was an honour to celebrate alongside Samsung. 

“At Batteries Plus, our goal is to continually foster strong relationships between partners and consumers alike, ensuring that every interaction in our stores reflects our commitment to service and satisfaction,” said Derek Detenber, Chief Marketing and Merchandising Officer of Batteries Plus. 

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