Amdocs system remains at the heart of Sunrise operations

Riki Efraim-Lederman and Oleg Volpin explain how Amdocs’ comprehensive Kenan system is enabling Sunrise to provide a flawless service to the end customer

The successful business relationship between Sunrise and Amdocs stretches back several years, thanks in large part to the excellent Kenan billing system provided by the latter.

When Sunrise recognised the need to upgrade its billing capabilities, the Swiss firm knew it could call upon a tried and trusted partner. 

Riki Efraim-Lederman, Division Manager at Amdocs, explains: “Kenan is a really powerful engine that can monetise any product or business process for any customer.

“It can be deployed on-prem or on any cloud with open architecture, standard APIs and pre-built integration, to dozens of systems.”

Kenan upgrade takes place without disruption

Sunrise uses Amdocs products in the vast majority of its features, resulting in absolute alignment between business processes and technical solutions. 

Kenan, it must be emphasised, is more than simply a billing system. It provides a whole range of services, including the capability to place new orders and provide new products to customers. 

Amdocs’ upgrade of Kenan for Sunrise was a smooth process from planning and execution through to post-production. 

Oleg Volpin, Division President Europe and Telefonica Global at Amdocs, says: “You can think of the billing system as the heart; when the heart is functioning, we are healthy people. When the billing system is functioning, the operation of the telecommunications provider is smooth. Kenan is the heart and is allowing Sunrise to operate flawlessly.” 

Fruitful partnership set to continue

Efraim-Lederman and Volpin are confident the bond between Amdocs and Sunrise will remain strong for many years to come.

“If you think about a telecommunication and media provider,” adds Volpin, “you need to do a few things: allow your customers to buy new products; address questions or issues that your customer has; and generate money by charging customers for services. These are the three key services Amdocs provides for Sunrise.”

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