CloudSense’s Vish Kumar: Delivering Business Value with AI
At DTW-Ignite 2024 in Copenhagen, Mobile Magazine spoke to leading global executives about how the power of AI is impacting the telecommunications industry.
One such company we spoke with is CloudSense, a software company that specialises in providing Configure, Price, Quote (CPQ) and order management solutions for telcos. Founded in 2009, the company has quickly grown to become a leading provider of sales transformation tools for enterprises.
We spoke with the company’s Senior VP of Product, Vish Kumar, about CloudSense’s unique offerings and how it is scaling to meet the demands of AI.
Vish says the company prides itself on its “ability to handle complex solutions in the market, but also our nimbleness in terms of being able to meet the needs of what our customers really want.”
Delivering efficient value for B2B telcos
In the video, Vish explains how AI is becoming increasingly more exciting in the telco space, as those within the industry are looking to deliver faster value.
“When we talk about B2B telco, what people want to see from us is: How do we get the consumer experience within this complex world?” Vish explains. “[CloudSense] wants to make it really easy for our end-users to use our platform, so AI plays a really big part of that.
“We’re going to look at different ways of monitoring networks, but when it comes to the experience side of things, it means there is more data that will be available.”
CloudSense’s role within the wider industry is clear, according to Vish. He states that the company’s mission is to support the overall ecosystem without causing disruption. Some of the ways it can do this is enabling orchestration themes to be automated and pre-built using AI.
“Let’s be realistic about what we want to achieve and how we make those experiences more meaningful and easier for the end-customer,” he adds. “The AI side of things is going to be about making people work smarter and have more data at their fingertips.
“I see the complex becoming simpler”
******
Make sure you check out the latest edition of Mobile Magazine and also sign up to our global conference series - Tech & AI LIVE 2024
******
Mobile Magazine is a BizClik brand
