Tech Mahindra & AWS: Driving AI-Powered Telco Innovation
Tech Mahindra has signed a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to revolutionise how telecommunications networks are managed and operated.
It ultimately marks a significant shift towards AI-driven automation in the telco industry, which is currently grappling with rising operational costs and network complexity.
The partnership centres on Tech Mahindra's new Autonomous Networks Operations Platform (ANOP), which leverages AWS's machine learning and generative AI (Gen AI) capabilities to transform traditional network operations from reactive, on-premises systems to proactive cloud-based solutions.
Improving telco workloads in an age of AI
Tech Mahindra’s platform promises to boost Network Operations Centre productivity by more than 50%, whilst also reducing field visits by 15%.
“The communications industry is at a pivotal junction of deploying disaggregated, virtualised and cloud-native RAN networks,” explains Manish Mangal, Chief Technology Officer of Network Services at Tech Mahindra.
“Our collaboration with AWS empowers telcos to simplify operations, modernise networks, and unlock revenue through advanced artificial intelligence and machine learning.”
The company’s mission aligns with the aspirations of telecom service providers and businesses worldwide, as it aims to streamline operations and enhance customer experiences through cutting-edge AI solutions. Its mission is to empower telcos to modernise their technology stacks, reduce costs and optimise network operations through the strategic application of AI.
As telcos embark on the journey of network infrastructure transformation, AI continually emerges as a powerful ally in accelerating progress.
The partnership with AWS comes as telecommunications providers worldwide face mounting pressure to reduce operational expenditure while managing increasingly complex network infrastructure. By integrating AWS services like Amazon SageMaker for machine learning and Amazon Bedrock for foundation models, the platform aims to cut mean time to repair for network incidents by over 30%.
Manish: “By integrating AWS’s Gen AI, our Autonomous Networks Operations Platform delivers real-time insights, intelligent workflows, and supports O-RAN adoption for efficient, proactive network management.”
Creating robust networks
A key component of the collaboration is the integration of Amazon Bedrock, a fully managed service that provides access to high-performing foundation models from leading AI enterprises through a single API. The partnership with Tech Mahindra is designed to ensure that the platform maintains robust security, privacy and responsible AI practices while delivering cutting-edge Gen AI capabilities to network operators.
This advancement comes at a crucial time for the telecommunications industry, which is witnessing a fundamental shift towards Open RAN architecture and cloud-native networks. Tech Mahindra is already testing O-RAN functions on Amazon's EKS Anywhere platform, a move that could accelerate the adoption of cloud-based radio access networks at the network edge.
Tech Mahindra's platform is designed to address the complex challenges faced by Communication Service Providers (CSPs) and enterprise customers as they transition to hybrid cloud environments. The solution enables real-time proactive and preventive network management, leveraging Tech Mahindra's extensive Gen AI capabilities and telecommunications expertise alongside AWS's comprehensive suite of cloud services.
The system's ability to provide real-time insights and automate routine tasks represents a significant advance in network management capabilities, particularly as operators continue to roll out 5G networks and prepare for future telecommunications technologies.
“The collaboration to integrate AWS’s AI/ML, including Gen AI offerings to build Tech Mahindra’s Autonomous Networks Operations Platform, is an important step to help telco operators bring acceleration in their network operations transformation,” says Robin Harwani, Head of Telco Industry Solutions at AWS.
“Through this effort, network operators can get generative AI-enabled actionable and just-in-time recommendations such as for NOC operations, field dispatch optimisation, as well as automated self-healing for preventive actions.
“This will make it easier for operators to more proactively manage and optimise network performance and reduce their operational expenditure.”
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