Lyse Moves to Cloud with CSG to Enhance Mobile Experience
In a move to enhance the mobile customer experience with AI, Lyse has moved to the cloud, with CSG.
Lyse is one of Norway's biggest energy and telecommunication companies, which is focused on innovating new solutions for the customer experience. In order to build a more effortless experience for a new generation of customers, Lyse selected CSG®’s cloud-native, software-as-a-service (SaaS) platforms to update its mobile consumer business. This will allow Lyse to:
- Consolidate offerings
- Strategically complement services
- Boost business growth, with long-term cost-effectiveness.
Lyse is ready to improve the Norwegian telecommunications market customer experience.
Lyse partners with CSG to revolutionise customer experience
CSG helps companies to ‘build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most’. Based in Colorado, CSG’s billing and payments solutions support companies to take control of their future with its SaaS solutions.
Lyse is a Norwegian energy and telecoms company which builds and upgrades critical infrastructure, provides broadband as well as entertainment services through its national Altibox partnership. Lyse’s telecom services are delivered through its national brands, known as Altibox, Ice and NiceMobil.
With its renowned business agility and intelligence, Lyse will grow through leveraging CSG Ascendon, a market-leading AWS cloud-native revenue management platform as well as CSG’s pre-integrated, world-class customer engagement capabilities.
CSG’s end-to-end solutions can bring Lyse’s offerings together and adapt to the individual needs of customers in real-time and deliver customer journeys that transform the brand experience. Such improvements will create an effortless customer self-service across all touchpoints.
DTW-Ignite 2024 recently took place in Copenhagen, aiming to bring industry leaders across the telecommunications sector to talk about the power of AI. At the event, Mobile Magazine spoke with Sean Casey, SVP of Product Management at CSG, in an exclusive interview about how plenty of AI trends are coming to the forefront of the telco sector.
“AI has been the big buzzword,” Sean said. “We’re starting to see some new and unique use cases here, with more customer engagement coming from AI."
Uplifting mobile customers with new service offerings
As the digital landscape continues to rapidly evolve, Lyse is committed to keeping its customers at the heart of its evolution. Partnering with CSG is a pivotal step in the journey to revolutionising its service offerings and expanding its reach across new markets.
“By leveraging CSG’s advanced SaaS solutions, we are confident in our ability to scale the business as we grow and deliver unparalleled value to our mobile customers for generations to come,” said Jan-Erik Hvidsten, SVP of Technology, Lyse. “Together, we will make a difference.”
“Leading service providers like Lyse face an increasingly complex and competitive market,” said Daniel Kjellander, VP of Nordics at CSG. “To thrive and be future-ready, they need comprehensive cloud solutions that streamline their operations and improve customer engagement through contextual personalisation. By making subscription payment effortless for its customers, Lyse is creating customer loyalty that leads to faster revenue. CSG is proud to be on this evolutionary journey with Lyse and provide the future-forward cloud solutions they need to elevate customer experience.”
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