Google Cloud Generative AI to transform employee experiences

Google Cloud has partnered with a leader provider of HR, payroll and workforce management solutions to bring Google Cloud’s Generative AI (GenAI) into the widely adopted UKG human capital management (HCM) suites.

UKG will leverage GenAI to create more powerful business insights that transform decision making and help leaders more effectively manage teams.

An early partner using Google Cloud’s enterprise-grade GenAI and large language models (LLMs), UKG will create more conversational interactions with its human capital management (HCM) solutions, augment employee requests with more relevant business insights, and support people managers with a deeper understanding of how business decisions can impact employee engagement.

Generative AI is a 'tremendously powerful tool'

“We believe GenAI can be a tremendously powerful tool that changes how people go about analysing information and insights at work,” said Hugo Sarrazin, Chief Product and Technology Officer at UKG. “Our collaboration with Google Cloud will help employees and leaders make better decisions, have more productive conversations, and anticipate how today’s choices can impact tomorrow’s operations and workplace culture overall.”

UKG and Google Cloud have collaborated since 2016 to enable better employee experiences. UKG HCM suites and UKG specialty products run on Google Cloud’s infrastructure and unified data platform, while the UKG FleX technology platform for UKG solutions leverages Google Cloud to support innovation, extensibility, and advanced security.

UKG has a history of responsibly using AI across its HCM and workforce management solutions in service of people, including AI-powered analytics, sentiment analysis, real-time recommendations, proactive reminders, long-range forecasting, and payroll anomaly detection.

“UKG’s application of Google Cloud LLMs and GenAI is a great example of how these technologies can streamline important but common processes at work and tangibly improve the day-to-day experience of employees everywhere,” said Thomas Kurian, CEO at Google Cloud. “Our partnership to bring GenAI to more businesses will help build great, technology-forward workplaces and ensure that teams have access to the leading technology they want to engage with every day.”

Chris Todd, CEO at UKG, added: “Our expanded partnership with Google Cloud is another chapter in our commitment to providing organisations around the world with the opportunity to move from a good workplace to a truly great workplace for all. We are committed to exploring how all emerging technologies, including GenAI, can enhance the workplace experience for everyone.”