GLICO Healthcare: Ghana’s private health insurer of choice
Affordable, quality healthcare with quick claim payments is what GLICO Healthcare has been offering the people of Ghana for over 16 years. As a subsidiary company of GLICO Group, the health insurer is able to offer a one-stop-shop of services for its corporate and private clients.
GLICO Healthcare offers a comprehensive scheme that provides cover for out-patient and in-patient care through over 700 reputable service providers. The scheme provides a choice of flexible benefit packages with a full range of options from choice clinic within the affiliate provider network and a top-up plan to address some of the areas not covered by the National Health Insurance Scheme.
Commenting on what gives GLICO Healthcare its competitive edge, Edward Forkuo Kyei, Chief Executive Officer of GLICO Group, said it can capitalise on the synergies of being part of a bigger group.
“The quality standards we set within the group is something GLICO Healthcare works within and the client base of the group is available to them. The agenda is to become a one-stop-shop as clients can also access other services within the group which gives us a huge competitive advantage,” he said.
“GLICO Group started as a single company with a vision to become a world-class company, we now have six companies that are bearing the brand including GLICO Healthcare, said Mr. Forkuo Kyei.
GLICO Healthcare became the first Health Maintenance Organisation (HMO) to be established in the country following the enactment of the National Health Insurance Act 2003.
“We provide quality and comprehensive healthcare services and only work with service providers that meet our quality standards for the comfort of our clients,” said Maame Afriyie Boachie, Chief Executive Officer of GLICO Healthcare, who points out customer service is key to their success.
“We are number one when it comes to prompt claim payment and in instances where individuals also make claims for out-of-pocket payments, we deliver - we are very prompt. Our other competitive advantages include our tailor-made packages, add-on services and our staff who are committed to service excellence.
“We have corporate and individual/family policies and provide the top-up, which bridges the gap between the various companies CBAs and the National Health Insurance Scheme. If a company cannot afford private health insurance, but they are registered on the national health scheme, there is a package they can buy to bridge that gap,” said Ms. Boachie.
“We also offer the TPA service to administer claims for companies that want to be at their risk and don't want to sign on insurance . We make sure that they are paying the right claims and we add a quality customer care service as well to them,” said Ms. Boachie who is a member of the Chartered Institute of Marketing (UK) and has been instrumental in identifying and developing GLICO Healthcare’s unique selling proposition, health insurance underwriting and claims management.
Vodafone Ghana has been one of GLICO Healthcare’s most important partners since 2014 for the provision of primary health care and health -related partnerships including the Vodafone Healthline. “We are involved in their health initiatives and help them make it a success. We also use Vodafone Cash services to pay our client claims,” commented Ms. Boachie.
“We offer Vodafone Ghana health and life insurance services and we also patronise their services in terms of telephony services for the entire Group,” added Mr. Kyei.
GLICO Healthcare is guided in its operations by best industry principles and practices citing its core values:
Integrity – ethical business principles and high operational standards
Passion – desire to achieve client satisfaction
Service – with care, diligence and respect
Teamwork – achieving the common goal together
Excellence – delivery of superior services
UK NFIB issues warning over mobile phone scams
The UK’s National Fraud Intelligence Bureau has issued a warning to mobile phone users after being made aware of an ongoing mobile scam involving customers being “cold-called” by individuals impersonating employees of mobile network operators and suppliers.
What is the mobile network scam and what happens?
According to the organisation, the scams include offers of early handset upgrades, or new contracts with significant discounts. The NFIB says that, once scammers have convinced the customers that the deals are genuine, they then ask for online mobile account credentials, home addresses, bank account details, logins, and passwords.
Using these details, the suspects then place orders with genuine companies on the victims’ behalf, before selecting a different handset to the one requested, and sending it to that victim’s home address.
Once the victims have received the handsets, the suspect then explains that it was made in error, instructing them to send the handset to a different address not associated with the company they claim to be calling from. The NFIB says that these addresses are normally residential.
The final stage involves the scammers intercepting the supposedly returned devices before ceasing all contact with the victim, leaving them with no phone and no mobile network contract.
Since January 2020, the National Fraud Intelligence Bureau has received over 300 reports of this particular scam, reporting losses exceeding £86,000. So what can you do to protect yourself?
How to protect yourself from a mobile network scam
- If the caller asks about mobile upgrades and network contracts, hang up without giving out any personal information if you are unsure as to whether the call is genuine or if you think that the person calling is not from the company they claim to be from.
- Only contact your mobile network provider using a number that you know is correct. But what if you don’t know? There are usually contact details such as this and including a phone number on the operator’s official website.
- If you receive a device or handset that you didn’t order, contact the genuine sender immediately, the details of which will be displayed on the parcel or package the device was shipped in.
- NEVER post a device to an unknown address. Genuine employees of mobile networks would not ask you to do this and would always send a jiffy bag or empty package for you to return the device without any additional charges.
Any incidents can be reported to Action Fraud at http://www.actionfraud.police.uk or by calling 0300 123 2040.