WFH initiative drives Spotify’s 15% drop in attrition rate
After the recent implementation of its “work from anywhere” model, Spotify has achieved a 15% reduction of its attrition rate, compared to 2019…
Zain joins UN initiative for responsible business practices
Zain Group has joined the United Nations (UN) Global Compact initiative, which has commitments related to human rights, environment and anti-corruption…
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Female mobile voice assistants - what needs to change?
In the years following UNESCO’s ground-breaking report, highlighting the problematic nature of mobiles’ female voice assistants, how much have we learned?…
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How well do telecom customers understand the benefits of 5G?
According to a new report, the majority of customers don’t understand how 5G can benefit key telecoms technologies, including IoT and reliable service…
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Enhancing mobile app technology with artificial intelligence
As the telecommunications industry continues to innovate at pace, we look at how artificial intelligence technology is taking the industry further…
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50% say the best service comes when threatening to switch
Half of wireless telecoms customers believe that they receive the best standard of service from their provider when they threaten to switch companies…
