Customer Process and Quality Director Eurofiber
Herbert Grevengoed was born in the Netherlands. As Director Customer Process and Quality at fibre-optic network and cloud infra provider Eurofiber, his role includes being responsible for the vision and the strategy around the company’s data and customer processes.
He manages to implement the execution of this strategy and together with Eurofiber’s data managers, specialists, BI consultants, data stewards, and data engineers, builds towards the company’s ultimate goal of becoming a data-driven organisation.
With a background and experience as an executive at the intersection of business, IT and change, Grevengoed has helped organisations, departments, teams and individuals take a step forward by inspiring and energizing them to achieve sustainable successes. Grevengoed’s primary focus is on the human interaction side. “For me, having success with data and getting value out of it depends on how we handle the softer side of data. So that is of course key, but communication and collaboration is everything, and that helps me greatly in the company's adaptation of our data-driven initiatives,” Grevengoed said.
Before working at Eurofiber, Grevengoed worked in the fields of change management, business intelligence and operational excellence in the banking and telecoms sectors. In doing so, he has helped organisations and teams in their transformation by implementing sustainable improvements towards the future in addition to 'keeping the lights on'. This has led to higher employee satisfaction, higher customer satisfaction and higher financial returns for the organisations.
When asked about who he admires, Grevengoed said he looks up to Eurofiber’s Chief Operating Officer, Eric Kuisch, describing him as very “balanced, patient, empathetic, clear” and as having a lot of respect for people and a true interest in them, something which inspires Grevengoed. “He's such an intelligent, open guy who sets out results and makes things happen,” he said.
For Grevengoed, an essential trait of an aspiring leader is compassion. “A leader is successful, not just when they personally consider others, but also when they express their concerns, inquire about challenges directly, and are ready to help their employees.
“You don't need to be an expert in mental health, but if you demonstrate the care and the attention, you can really make a difference. As the saying goes, people may not remember what you say, but they will remember how you made them feel, and that's very important in leadership.”
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