DTW24: 2024 Excellence Awards Celebrate Telco Innovation

TM Forum has announced the winners of its 2024 Excellence Awards at its DTW - Ignite conference in Copenhagen, Denmark.

With over 200 entries from 69 companies spanning six categories, the awards recognise initiatives driving efficiency, profitability and growth across the telecommunications industry. An esteemed panel of 35 independent judges carefully evaluated the submissions over three rounds before selecting 39 finalists and the ultimate winners.

“This year, TM Forum’s Excellence Awards honour exceptional initiatives driving efficiency, profitability and growth. As members embrace composable IT, Open Digital Architecture (ODA), AI, Customer Experience and autonomous networks the entries have been more competitive than ever, making them a challenge to judge,” said Camille Mendler, Chief Analyst at Omdia and Head External Judge. “Congratulations to the winners who continue to drive innovation, leading the industry to new heights.”

Excellence in ODA Implementation: Bell Canada 

Bell Canada was recognised for its transformative Customer 360 programme, utilising the industry-standard Open Digital Architecture (ODA) blueprint. By addressing legacy system challenges and enhancing customer data integration, Bell Canada set a benchmark for how composable IT and ecosystems can drive operational efficiency, enhance customer experiences and foster significant business growth.

Excellence in Customer Experience: Netcracker & Virgin Media O2 

Virgin Media O2 and Netcracker earned this award for their ambitious digital transformation, unifying different businesses under one modernised Digital BSS platform within a year. The project reduced time-to-market for new services, created a unified 360-degree customer view across all channels and increased NPS through customer experience assets and 19 TM Forum Open APIs.

Excellence in Innovation for People & Planet: China Mobile and Huawei 

China Mobile and Huawei's ‘Green Network and Ocean Care’ project integrated 5G, AI, and Marine IoT technologies, demonstrating impactful benefits for marine workers, the environment and broader societal goals. The integrated solution, built using TM Forum's AIOps Framework and Ecosystem Open APIs, created a connected system for ship protection, clean oceans and enhanced well-being for fishermen and marine workers.

Excellence in Autonomous Networks: Telstra 

Telstra's in-house knowledge graph earned recognition for redefining service management through autonomous network operations. Fully built on TM Forum's Network-as-a-Service (NaaS) and ODA, this project serves as Telstra's foundation in the journey towards a Level 5 autonomous network, eliminating reliance on static workflows.

Excellence in AI Innovation: Nokia and China Mobile 

Nokia and China Mobile were honoured for their Gen AI solution in autonomous network operations. Leveraging the LangChain framework and TM Forum Autonomous Network Operations and Business Process Framework, this solution integrates open-sourced Large Language Models (LLMs), localised knowledge centres and diverse use cases, accelerating and de-risking AI application while cutting OPEX and driving growth.

Excellence in Network Monetisation: etisalat by e& and Novatiq 

etisalat by e& partnered with Novatiq to introduce a pioneering Privacy-Centric Data Monetization solution using TM Forum's Data Governance Framework. This initiative highlights the innovative use of network capabilities to derive data-driven insights, significantly enhancing customer experience and driving new monetization strategies.

“These awards recognize the success of members in collaborating to deliver stand-out products and services through the application of new technologies and TM Forum frameworks and standards,” said Nik Willetts, CEO of TM Forum. “The winning entries exemplify the work of our members in tackling some of the industry’s most pressing challenges and provide a prescription for growth by demonstrating real-world impact.”

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